Thanks for shopping at our site threadedstemcasters.com. We understand that returns happen for a variety of reasons, and we’re here to help.
Returns are welcome up to 30 days of purchase. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. There are no restocking fees on items eligible for return!
Please note that customized products or special order products may not be eligible for return and shipping costs are non-refundable.
Please mail your returns to: 320 N. Sampson St, Houston, Texas 77003. We do not require a RMA, but we do ask that you include a copy of your receipt so we know who it came from, and more importantly, who to refund!
You will be responsible for paying for your own shipping costs for returning your items. We do not refund shipping costs. Depending on where you live, the time it may take for your return/exchanged product to reach us will vary.
If you are shipping an item over $75, we recommend using a trackable shipping service or purchasing shipping insurance. It’s not often that packages get lost by the carrier during shipment, but we can’t guarantee that we will receive your returned item.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Late or Missing Refunds:
It may take some time before your refund is officially posted by the credit card company. If after a few days you still do not see the refund posted, then contact your credit card company. If you’ve done that and you still have not received your refund yet, please contact us.
We only replace items if they are defective or damaged. If you need to exchange an item, please contact us. Just a heads up, we will likely ask for pictures of the defective or damaged product or package during this process.
We are here to help! Please contact us with any questions or concerns.